We do not confirm orders either by call, live chat or whatsapp. We’ve custom built order form (more accurate prices & expected deliver duration) on your request for optimal workflow organization and efficiency. Any discussions, additional information, or special instructions should be in writing & provide example (order form or email) before confirm. This is the only way we can avoid misunderstandings or situations where information was lost or hasn’t been heard.

The client is responsible for providing clear directions without leaving anything open to interpretation or assumption. Clients who understand their vision and take time to provide thoughtful directions and follow our requirements have the best experiences with us. Please note that if you don’t tell us exactly what you want your photos/images to look like before confirm order, either you will most likely be charged for any potential revision or your order will be cancel (without refund if order had been proceed)

We will responsible for products damaged during the shoot and will issue a refund equal to the retail price of the product. Instead we are not responsible for lost, stolen, misdelivered, or damaged packages and products prior to receiving them into our studio or for packages and products once they have left our studio.

By sending your products to be imaged by Xtwo Studio, you are allowing us to remove retail tags and/or other packaging materials if necessary to shoot the requested images. If you would prefer to keep the tags or packaging material on, let us know but be advised it may affect the order price and turnaround time.

If you have a few people involved, please select only one person who will be responsible for collecting feedback and communicating with us to avoid any misunderstandings or a bystander effect.

We cannot guarantee an exact copy of your example(s) and 100% consistency from image to the image since many factors must be taken into account including lighting, photographer, equipment, and different product specs such as material, form, color, etc.

3D models and overly-photoshopped images from high-end brands can’t be used as examples of quality. We do not provide apparel images without wrinkles or reflective items without reflection because that type of images requires hours of photographing, retouching and 3d modeling by highest paid industry professionals and may cost $500+ per image.